Delivery & Returns

Processing Times

Please allow up to 3 working days for ready-made items to be dispatched.

If you need an item very quickly, please contact us as we may be able to assist. Please note that a fee may apply to cover additional delivery and processing costs.

If your item is being made to order, production times will be discussed with you or noted in the item description.

Estimated Delivery Times

Once your item has been dispatched the following delivery times will apply. Please note that these times cannot be guaranteed and are estimates only. Our parcels are sent via Royal Mail and a signature will be required upon delivery. Due to complications caused by Covid-19, please note that deliveries could be delayed, especially those outside of the UK. Please check with your local postal service for further information.

  • United Kingdom: 1-2 business days
  • North America: 7-14 business days
  • Europe: 7-14 business days

Customs and import taxes

Wild & Flower is a UK based business. Customers outside of the UK are responsible for any customs and import taxes that may apply to their parcel. Please note that in some cases delays can occur due to customs processes, this is something that is outside of our control. In this instance please contact the applicable authority to resolve.

Returns & Exchanges

If your item is unsuitable, please contact us within 7 days of delivery to arrange a return, we must then receive your returned goods within the following 14 working days.

Customers are responsible for the cost of returns. An insured and trackable delivery service is recommended as we are not responsible for returned items that go missing or are damaged during transit.

Please pack your returns in the original delivery box and packaging to protect it during transit as we will be unable to refund items that have been damaged due to insufficient packaging.

Items returned as unsuitable must be unworn, undamaged and in their original resalable condition and packaging. Your refund will be processed once the goods have been received and checked, this may take up to 7 working days. We will contact you via email should any issues arise.

We do not offer an exchange service, If you would like an alternative item please place a new order via our website.

In the unlikely event that you receive a faulty item, please contact us by email to discuss a suitable solution.

The following items cannot be returned

  • Custom or personalised orders
  • Earrings (for hygiene reasons)
  • Items on sale
  • Gift Vouchers